01 Returns & Exchanges

All our products are handmade. We take utmost care that each product passes through strict quality checks before shipping out to you. However, to err is human.

02 Damaged Products

If in an unlikely case, you receive a damaged product due to a manufacturing defect or damage during delivery, please write to us and send photos of the damaged goods via email to shilpinonline@gmail.com within 2 days of the order receipt, according to the shipping partner.

03 Return Shipment Process

Only upon verification of manufacturing defects or transit damage will you receive a Return Shipment Label from Shilpin. Please include this label in the packet and ship the product back to us. We will happily provide you a store credit/gift voucher of an amount only equal to the returned product.

04 Return Shipping Costs

During the return process, you will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

05 Product Damage & Usage Disclaimer

Shilpin is not responsible for damage caused due to washing, rough usage, exceeding weight limits, or natural wear and tear.

06 Order Cancellation